Implementing organizational changes and developing leaders to sustain them

Taugher Change Catalyst Consulting

“Even if you're on the right track, you'll get run over if you just sit there.”

Will Rogers

Our Consultants

Alison Gregg Corcoran

Alison is an accomplished executive with experience in customer-centric retailing, global brand management, new product development, and business operations. Her expertise includes building compelling global brands, establishing and maintaining robust customer relationships, growing businesses through new products and geographic expansion, and improving profitability.

Alison is a change agent; a quick study, skilled in working with executives, Boards, investors and security analysts, as well as external partners, customers and employees. Having been a client and a consultant, Alison understands how to deliver results.

Subject Matter Expertise:

  • Global Brand Management
    • Developed new brand positioning for BJ’s Wholesale Club, and drove strategy to increase awareness, imagery and shopping intent.
    • Created brand strategy and positioning for Polaroid corporate brand and Professional Imaging, i-Zone, JoyCam and Consumer Digital sub-brands.
    • Grew youth business from $100 million to $300 million in 12 months.
    • Won the Gold Effie in 2000 and 2001 for i-Zone global advertising campaign.
  • Customer Relationships and Marketing
    • Improved marketing effectiveness by increasing on-line advertising, search and customer acquisition.
    • Created customer-centric marketing strategy including CRM, loyalty and acquisition programs.
    • Marketing program perceived by partners as best-in-class retail approach to driving mutually profitable growth.
  • New Retail Concepts
    • Implemented visual merchandising, adjacencies, sku rationalization and assortment chain-wide. Outperformed control stores on traffic, sales and membership retention. Met profit goals.
    • Drove design, development, merchandising, layout and construction of four new store concepts. Used affinity merchandising to make the shopping experience.

Background:

  • Interim Chief Marketing Officer at The Princeton Review
  • Executive Vice President at BJ’s Wholesale Club, managing Marketing, Customer Insight and New Business Development
  • VP and General Manager at Polaroid
  • Director at Braxton Associates (strategy division of Deloitte Consulting)

Education:

  • B A. from Williams College
  • MBA from the Tuck School of Business at Dartmouth College

Wayne Cristina

Wayne has worked in public and private businesses to evaluate, model, and implement large and small-scale enterprise initiatives that delivered cost effective business solutions. His work focuses on improving operational excellence through systems implementation. He has 27 years of business experience spanning over Financial, Information Technology and Program/Project Management competencies. Nearly all of his projects have been company-wide initiatives involving cross-functional teams.

Wayne is an advocate of standard enterprise-wide program / project methodology, and champions implementing standard processes and governance with his own teams and across various enterprises. He focuses on delivering quality solutions that help streamline processes, reduce costs, and improve efficiencies. Wayne has broad scale implementation experience covering a company’s unique product and service offerings, as well as full range of front-to-back office commercial applications.

Subject Matter Expertise:

  • Program / Project Management
  • Design & Setup of Project Management Office
  • Enterprise Project Governance
  • Business Process Improvement
  • Solution Definition & Vendor Evaluation / Selection
  • Outsource / Vendor Management
  • Leadership and Team Building
  • Fiscal Management & Metrics
  • Financial Planning & Forecasting
  • Post Implementation Assessment

Background:

  • Delivered commercial and in-house software implementations in Oracle Financials & eBusiness Suite, PeopleSoft HRIS and Payroll, GMC PrintNet T Suite (letter shop / printing), Sales Compensation (in-house), Hyperion Financial Reporting / Budgeting.
  • Directed all program lifecycle activities related to the Solution Definition, Technology Selection, Strategy, and multi-phased implementation of a complete Quote-to-Cash systems replacement initiative using Oracle eBusiness and Financials Suite.
  • Developed and implemented Program / Project Management Offices, including StageGate processes, to instill common use of enterprise best practices.

Education & Affiliations:

  • BS Business Administration, Elmira College.
  • Project Management Institute, since 1999.

Thomas Fahey

Tom has 30 years of video and television production experience working with the biggest names and networks. He understands the power media have as communications conduits for transmitting information to management, employees, trade and public audiences. Tom’s expertise is message constructing and story telling. He has participated in reporting from major international events such as 9/11. Tom develops corporate programs to communicate specific ideas.

If a solution or management objective can be attained employing video for DVD, television or the web, Tom has the skills and experience to optimize its design, messaging, and production.

Subject Matter Expertise:

  • Video and television production
  • Production of video news releases
  • Executive media training
  • Executive interview preparation
  • Dealing with broadcast media
  • Corporate message strategy

Background:

  • Wrote and produced over a hundred television commercials
  • Photographed innumerable stories for broadcast television programs such as 60 Minutes, 20/20, NOVA, CNN Reports, Dateline NBC.
  • Wrote and produced corporate video programs for Norton Company, United Way, Polaroid, ITT, Hewlett-Packard Medical Products and others
  • World travel for broadcast news programs to Europe and South America working with journalists Mike Wallace, Ed Bradley, Barbara Walters, Leslie Stahl producing stories about people such as John McCain, Tom Brady, John Kerry, John Edwards.
  • Played key role in production team with Harvard Business School Publishing producing case related programs about British Airways, BMW, Intuit and Carl Sewall author of “Customers For Life”.

Education:

  • B.A. Communications, University of Massachusetts, 1978
  • Cable Television Technology, Northeastern University, 1980 Lincoln College Electronics Certificate Program

Suzanne Graves

Suzanne is a 30-year veteran of organization development and management consulting, specializing in helping leaders formulate and implement strategic transformation. Using a range of capabilities including organization analysis, strategic planning, measurement system design, executive team development, leadership and executive coaching, she helps organizations with large-scale change initiatives. Suzanne combines conceptual talent and consulting skills with operational experience.

Subject Matter Expertise:

  • Coached senior executives and managers; designed specific developmental plans and provided 1:1 counseling regarding effective management behaviors. Designed and installed 360 feedback utilizing off-the-shelf 360 instruments.
  • Facilitated strategic planning for several large and medium sized organizations. Performed organization analysis, facilitated development of strategic framework, scenario development, and implementation planning.
  • Facilitated cultural transformation projects including cultural analysis, development of vision and values, gap analysis and implementation planning. Advised senior executives regarding performance system, management development, communication, customer out-reach and education.
  • Consulted with international financial services organization on Service Excellence strategic initiative. Improved organizational effectiveness and customer satisfaction.
  • Developed integrated leadership development curriculum for global organizations.
  • Led large re-engineering effort in pre-IPO service provider. Resulted in improved ‘scalability’ as well as ability to grow internationally.
  • Implemented customer survey and feedback mechanism across Latin America for Fortune 100 consumer products company as well as a hi-tech service provider.

Background:

  • Managing Principal at The Janus Company, specializing in organizational development and management consulting.
  • Vice President at Organization Dynamics, Inc., an international consulting and organization development firm, working extensively with senior managers of large global organizations in transformational projects.
  • Manager at Kepner-Tregoe, working with senior executives to formulate strategy and decision-making, R&D organizations in developing project management processes, and manufacturing organizations to resolve product defects.

Education:

  • B.S. Georgetown University’s School of Foreign Service
  • George Washington University
  • Harvard University
  • Affiliate of the “Institute For The Future and Behavior Science Technology”
  • Adjunct member of the faculty of Boston University and University of Massachusetts

Brendan McLaughlin

Brendan has extensive management consulting and technology management experience helping organizations reduce the risk associated with adopting new technologies. His senior management experience and technology expertise enables clients to leverage new technologies to achieve their business goals.

Brendan is a consummate subject matter expert that brings both experience and smarts to guide information technology transformation projects.

Background and Work Experience:

  • Founder and President of Westglow Technology Consulting.
  • Helping clients develop technology strategies that align and integrate with organizational strategies.
  • Leading technology strategist who brings over 20 years of experience in business strategy, technology adoption, implementation, and process redesign.
  • Clients include leading financial services firms, auto companies, and government agencies.
  • Led the North American Identity Services Consulting practice for Novell, specializing in secure eBusiness solutions.
  • Led consulting arm of Cambridge Technology Partners, North American eBusiness.

Rich Pendergast

Rich is a corporate learning consultant specializing in the human side of enterprise-wide change initiatives. He designs, develops and implements experiential learning programs that provide people at all organization levels with the knowledge, skills and confidence to successfully transition through mergers, acquisitions, re-organizations, process improvement and re-engineering efforts, and culture change initiatives.

Subject Matter Expertise:

  • Rich brings 25 years of management experience at the Director and Vice President level, with extensive experience in designing and executing training and organizational development projects. Whether working with a major national retail organization, a technology or chemical company, or one of several large acquisitions in the financial services and pharmaceutical industry, Rich provides change management solutions that ensure sustainable results
  • Rich’s flexible style and ‘roll-up your sleeves approach’ is admired and valued by clients. He understanding the power that teamwork and collaboration brings to a project, and leverages his skills and experience to the benefits of all team members.
  • Beyond his expertise in program design and development, Rich is a master trainer, facilitator, and speaker. His engaging and relaxed style facilitates honest and productive dialogue, cross-functional collaboration, and continuous learning.

Education:

  • Graduated Indiana University with a BA in Mathematics and Economics.

Rich is an avid hockey fan and an advocate of historic preservation. When he is not traveling you can find him working on his old mission-style home in historic Fort Worth, TX., which he and his wife share with their son, dog and two cats.

Thomas P. Stratigakis

Tom works with executives/senior managers to improve organizational effectiveness, providing solutions in the following areas: change management, process improvement, strategic & operational planning, operational effectiveness, organization design, executive coaching, leadership development, team building, and facilitation.

Subject Matter Expertise:

  • Led change effort for Computer Systems and Technology Company in global transformation initiative. Helped leaders transition from centralized, functional, single P&L structure, to a business unit model with four business units having their own P&L’s with centralized organization for core services. Designed and executed the change plan to implement the structure.
  • Designed and implemented strategic change and continuous improvement programs for multi-billion dollar clients in financial services, retail, aerospace, manufacturing and biopharmaceuticals industries. In one client, reduced turnover by 46%, increased process yield by 10% and increased productivity by 50%.
  • Facilitated the development of a statewide Human Resources Strategic Plan, clarified roles and responsibilities for the three major HR entities, and prioritized HR processes for redesign.
  • Developed strategic plans and put process in place for major university in HR and Finance, and facilitated process improvement for the university financial systems.
  • Designed and facilitated numerous WorkOut/Action Forum programs.
  • Facilitated many senior management workshops on strategic planning, change management, leadership, organization structure, team building, problem solving, motivation, and interpersonal style.

Background:

  • Founder and President of Excalibur Consulting.
  • Director of Training & Organizational Development, Gould, Inc. with 12 years in various management positions; responsible for leadership development, organizational analysis, strategic planning, succession planning, etc.
  • Director of Education for Applicon/Schlumberger.
  • Manager with Wang Laboratories, holding management positions in manufacturing, sales, technical publications, and education.

Education:

  • M.S. in Management Science from Lesley College
  • B.S. in Education from Salem State College
  • Adjunct Babson College faculty, teaching Organizational Behavior in MBA program.