Working with Clients as Partners
How we prefer working with our clients:
- Listen to the client. Understand their concerns and issues. Clarify their needs first before any project work or intervention is proposed.
- Set clear expectations up-front, including clear roles and responsibilities that make sense to all parties.
- Establish honest, candid communication, where mutual respect is embraced and reinforced.
- If necessary, reframe the thought of ‘conflict’ as a good thing! Implementing organizational changes, which include addressing difficult situations, often creates conflict that demands debate and resolution for the change process to work.
- Practice client confidentiality in all that we do.
- Use language that clients understand and can apply to their specific business and situations.
- Demonstrate integrity and value by completing client assignments on time and within budget.
- Promote change and transformation through frequent and on-going communication with executive team members and the associates in general.
- Apply leadership skills and behaviors that enable clients to lead their own change process
- Coach individual client managers to implement their own individual transitions to experience a successful change process.